Reschedule or cancel

Open your booking from My services or from the link in your booking email. The card Changes and cancellation shows the rules for this booking before you do anything: until when a change is free, whether a late cancellation costs anything, and that the pro is told.

Change the time

1. Step 11On your booking, select Change time.
2. Step 22Choose another time. For a quote, these are the times the pro offered; for a booking at a set price, any time the pro has open, at the same price.
3. Step 33Select Move to this time.

The pro is told at once, and the booking shows the new time with the earlier one below it.

If Change time is not there, the card says why: it is too close to the visit, the pro offered no other times, or Holuway is still choosing your pro. Call the pro to find another time.

Cancel the booking

1. Step 11On your booking, select Cancel booking.
2. Step 22Read the rules in the box, and add a reason if you like.
3. Step 33Select Cancel booking. After the free change time the button says Cancel anyway.

The pro is told at once. A cancellation after the free change time is recorded on the booking as late.