Track your request
Your request page shows where it stands, from sent to booked, with the quotes, details and photos in one place.
Every request has its own page and an 8 character request number. Open it from the link in any email about the request, from View your request after sending, or from My services when you are signed in.
Read the progress
Under the request number and the service, the page shows five steps:
| Step | What it means |
|---|---|
| Request sent | We have your request. |
| Email confirmed | You opened the email link, so the request went out. |
| Finding providers | Pros who serve your area are reviewing it. If none do yet, the page says our team is finding one and will be in touch. |
| Quotes | At least one pro sent a price. Compare them on the same page. |
| Booked | You chose a pro and a time. The page links to your booking. |
We email you when a quote arrives, so you do not need to keep checking.
Change or cancel the request
Under Photos, select Add photos to give pros more to go on, up to 10 in all.
- Step 1To stop the request before anything is booked, select Cancel request.
- Step 2Choose a reason under Why are you cancelling?.
- Step 3Select Cancel request again to confirm, or Keep it.
Once a pro is booked, cancel the booking instead. See Reschedule or cancel.