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Confirm your request by email

Open the link we email you to send your request to pros. Until you do, nobody sees it.

When you send a request without signing in, we email you a link to prove the address is yours. Your request is not shared with anyone until you open it. If you are signed in to a confirmed Holuway account with the same email, the request goes out at once and there is nothing to confirm.

Confirm the request

  1. Step 1Open the email with the subject Confirm your request for and the name of the service.
  2. Step 2Select Confirm and send.
  3. Step 3Your request page opens and says Confirmed. Your request is on its way.

Keep the email: its link opens your request again without a password.

Note: If you chose a time to book at a set price, the email asks you to confirm your email to book instead, and opening its link books that time. The time is held for you only for a few minutes, so open it soon.

If the email does not arrive

  1. Step 1Check your spam or promotions folder.
  2. Step 2Open your request page from View your request on the page you saw after sending.
  3. Step 3Select Send the email again, then look for the newest email.

Still nothing? Write to support@holuway.com with your request number, or see Contact support.

The page says the link is not valid.

Open the newest email about your request; an older link may no longer work. If you have an account, select Sign in to see your requests.

I did not make this request.

Ignore the email. Nothing is sent to any pro unless the link is opened.

Was this article helpful?

  • Request a serviceAnswer a few questions about the job, see a price or ask for quotes, and send your request. No account is needed.
  • Track your requestYour request page shows where it stands, from sent to booked, with the quotes, details and photos in one place.
  • Contact supportWrite to a person at Holuway, share an idea, and know which questions go to your landlord instead.

Still need help?

A person at Holuway reads every message. Tell us what you were trying to do.

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