Report a problem with a job
Open a support case from your booking when the pro is late, the work is not right, or a price or payment is wrong.
Every booking has Get help, which opens a case with Holuway support linked to that job. Support reads every case and replies by email.
Important: If anyone is in danger right now, call 911 first.
Open a case
- Step 1Open your booking and select Get help under What you can do.
- Step 2Under What is wrong?, choose The pro is late or did not come, The work is not right, A problem with the price or payment, Something felt unsafe or Something else.
- Step 3Under What happened?, write a sentence or two. Times and what was agreed help.
- Step 4Select Send to support.
The booking shows your case number, and the case appears under Your cases about this job with its status, such as Being looked at or Waiting on you.
Other ways to get help
Need to reach the pro? Select Call with their name on the booking while the job is under way. For anything else, write to support@holuway.com with your request number, or see Contact support.